Log Files: When you visit
this website, our web server automatically stores data and information about the device
and browser you are
using. This information includes the browser type and version
used, the operating system, the Internet Service Provider, the IP address
of your
device, the date and time of access, the website from which you visited our website, and
the pages you visited on our website. We process this technical information in the log
files of our systems and do not combine them with other personal data about you. We
process technical information in order to enable you to access our website, to ensure
the functionality of our website and the security of our IT systems, and to optimize our
website. The legal basis for this type of processing is Article 6, Section1 (f) of GDPR
and § 15 Section 1 of TMG.
Flight booking: We process this data for the
purpose of fulfilling the contract of carriage into which we have entered with you. This
processing is based on Article 6 (1b) of the GDPR.
Booking dates:
(specifically your first and last name, your date of birth, your billing address and
other details on the payment method you selected, and, if applicable, passport/visa
information). You can give additional information on a voluntary basis (such as your
email address or cell phone number). Required information is designated as such on our
website; without this information, the completion of your booking is not possible. We
process this data for the execution of the contract of carriage with you; the legal
basis for this is Article 6, Section 1 (b) of GDPR. In addition to the means of payment
and contact details provided by the customer, the device’s browser data is passed on to
payment service providers. The legal basis for this transfer is Article 6 Paragraph 1
Clause 1(c) of the GDPR.
Flight-related mailings: We use your email
address for sending flight-related information and offers by email, such as to remind
you
of check-in or to offer you additional services for your flight (seat, carry-on
luggage, meals, best-in-class seat pitch) as well as to send Private Policy EW Discover
GmbH you partner offers. The legal basis for this is Article 6, Section 1 (f) of GDPR as
well as Section 7 of UWG.
Passenger Information: If you book a flight for
one or more other persons, we will also need the first and last names of these
passengers, as well as their dates of birth. This information is also required for
completing the booking. We process this data to safeguard our legitimate interest in the
execution of the contract of carriage with you; the legal basis for this is Article 6,
Section 1 (f) of GDPR. When booking a flight for other persons, please provide this
privacy policy to one or more of these persons.
Advanced Passenger Information
(API): An increasing number of destination countries (in the future to include
member states of the
European Union) require us as an airline to provide data about
passengers entering or leaving the country, in some cases even when flying over the
country in question. Applicable legal provisions typically stipulate the provision of
data about the identity and travel documents (passport, visa) of the passengers and crew
members on board. Not all of these data are collected by us at the time of booking; in
many cases, the collection of this information takes place shortly before departure,
potentially via the “machinereadable area” of recent travel documents. We process these
data
exclusively for provision to the authorities of the respective destination
country in fulfilment of our legal obligations; the legal basis for this is Article 6,
Section 1 (c) of GDPR.
Contact Persons: In accordance with Regulation (EU)
996/2010 on the investigation and prevention of civil aviation accidents
and
incidents, there is the possibility for each passenger to name a contact person.
This information is linked to the booking and used
exclusively to meet the
requirements of the above regulation. The legal basis for processing this data is
Article 6, Section 1 (c) of GDPR.
Partner frequent flyer programs: When
booking a flight, you can earn reward points/miles from our partner’s frequent flyer
programs. For this, we require the corresponding program number (such as Miles &
More). Furthermore, we also ask for information required to process your booking. We
transfer to our partners the specified program number as well as your first and last
name, booking class, route, fare, booking code, seat number and ticket number so that
the bonus points/miles can be credited to the respective program. The legal basis for
this is Article 6 (1) b) GDPR.
Baggage data: All personal data relating to
baggage handling is processed for the purpose of executing the contract of carriage.
Additional personal data may be processed (e.g. to track lost baggage etc.). Legal basis
is Art. 6 para. 1 lit. b GDPR.
Contact: You can communicate with us via
our contact form, the call center, by email or social media, as well as using the form
for investigation of a compensation claim pursuant to Article 7 of Regulation (EC) No.
261/04. We collect all the information you provide and keep it only as long as is
necessary for the processing of your request. After processing is complete, the data
could be kept longer for reasons of evidence. The legal basis for this is Article 6,
Section 1 (a) (b) as well as (f) of GDPR.
Further legitimate interests: To
the extent necessary, we process your data beyond the above purposes for the protection
of our
legitimate interests or the interests of third parties; this is done on the
basis of Article 6, Section 1 (f) of GDPR. Our legitimate interests include:
Cookies and tracking:
We use so-called “cookies” or tracking software in order to make our offering as
user-friendly as possible. These purposes also reflect our legitimate interest in the
data processing. The legal basis for this data processing is Art. 6 (1) a of the GDPR.
Cookies are small text files that are stored in your internet browser after you visit
our website. A cookie contains a unique string that enables the clear identification of
the browser when the website is called up again. Since cookies can be stored on your
computer, you have control over their use. You can set your browser to inform you about
the placement of cookies. This makes the use of cookies transparent. You can delete
previously stored cookies at any time (and automatically). In addition, you can set your
browser settings to refuse the storage of cookies.
Tracking software collects
pseudonymous usage data to be able to clearly identify the browser. Apart from cookies
(see above), no other data are stored on your device.
Below you will find a list
of all the services we use to place and process cookies:
