7.1 Right to Refuse
Carriage7.1.1 We may, if we deemed it appropriate, refuse to carry you
or continue to carry you if we have informed you in writing before your reservation
that we will no longer carry you on our flights from the time of our written
notification. This may happen if you have contravened the rules of conduct set out
in Articles 7 and 11 on a previous flight and your carriage has consequently become
unacceptable. Furthermore, we may also refuse to carry you or continue to carry you
or cancel your seat reservation if:
7.1.1.1 this measure is necessary for reasons
of safety and security or order or to prevent any violation of applicable laws,
regulations or orders of any state to be flown from or to or over; or
7.1.1.2
your carriage may adversely affect the safety and security, health or the comfort of
other passengers to a significant degree; or
7.1.1.3 your conduct, your condition
or frame of mind or physical state, including the effects of alcohol or drug use,
are such that you are a danger to yourself, to other passengers or to members of the
crew; or
7.1.1.4 you have behaved on a previous flight in such a manner as to
significantly violate our rules of conduct and we have reason to believe that this
behaviour could be repeated; or
7.1.1.5 you have refused a security check;
or
7.1.1.6 you have failed to pay the applicable airfare, taxes, fees or
surcharges; or
7.1.1.7 you are not in possession of a valid travel document; you
wish to enter a country for which you are only entitled as a transit passenger or
for which you do not possess valid immigration documents; you destroy your travel
documents during the flight; or you refuse to give your travel documents to a member
of the crew against a receipt when asked to do so; or
7.1.1.8 you present a
ticket that you have obtained or received illegally or in violation of the Miles and
More terms and conditions of participation or that is reported as lost or stolen, or
is a forgery or if you cannot prove your identity as that of the passenger named on
the ticket; or
7.1.1.9 you refuse to pay the difference in price due (addition
charge) in accordance with 3.4.2. or present a ticket that has been issued by a
party other than ourselves or a travel agency entitled to issue tickets or that has
been badly damaged; or
7.1.1.10 you do not comply with our security regulations;
or
7.1.1.11 you disregard the smoking ban when boarding and on board all of our
aircraft and the prohibition of the use of electronic devices on
board.
7.2 Special assistanceIf you are a passenger with a
disability or illness or if you require any special assistance, you must inform us
in advance. For corresponding inquiries please contact us via email to
specialservice.discover-airlines@lufthansa-group.com or via fax (069 696 83677) from
Monday to Friday 08:30 – 20:00, Saturdays, Sundays, holidays 08:30 – 16:30.
To
book your own battery-powered wheelchair, please contact our Services Team by
sending the
completed
request form via email to
specialservice.discover-airlines@lufthansa-group.com. Based on the information you
provide, we will check whether transportation of your battery-powered wheelchair is
possible.
For airworthiness certificates (MEDA) you can contact us daily from
6:00 a.m. – 10:30 p.m. by email to
medicaloperation.discover-airlines@lufthansa-group.com, by phone to 069 696 55077 or
by fax to 069 696 83677.
7.3 Carriage of children7.3.1 Children
under the age of five may only travel when accompanied by an adult who is at least
18 years old. The carriage of unaccompanied children between the ages of 5 and 12
must be registered in advance via phone. Travel is subject to the relevant published
price as well as the conditions published at our sales offices or at the travel
agency that issued the ticket.
7.3.2 Children can also travel in their own seat
on a seat in the cabin; for this, you must book an additional seat for small
children under the age of 2. You must secure the child seat throughout the entire
flight with the seatbelt available at the seat. The child seat must be suitable for
use on board of an aircraft. When this is not the case, we are entitled to refuse
carriage of the child seat in the cabin. We accept no liability for the consequences
resulting from a badly secured child seat, for its improper functioning or due to
failure to comply with instructions.
You can find more information about
travelling with children, in particular about child seats suitable for use on board
of an aircraft, on
Reisen mit Kindern -
Lufthansa.
7.4 Refusal of Carriage CompensationIf you are
refused carriage for one of the reasons listed above or if we have cancelled your
seat reservation for one of these reasons, your rights are limited to the refund of
the airfare for the unused flight coupons in accordance with Article 10.4.